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Three Key Capabilities for the Next-Generation Claims Workforce

13.11.2014 – tim_jones_accentur_150Tim Jones, Managing Director of Accenture’s Property & Casualty (P&C) Business Service schreibt in seinem Blogeintrag zum Thema: Three Key Capabilities for the Next-Generation Claims Workforce.

In an increasingly digital business environment, reinventing the claims workforce with an entirely different mix of skills will be the key to gaining a competitive advantage. Insurers need to build a smaller, but highly capable, agile and technology savvy team of claims professionals who can:

  • Solve problems, create solutions and make decisions, adjusting the loss for a customer at the least cost to the insurer.
  • Provide differentiated customer service by applying critical judgment at all stages of the claims process.
  • Drive innovation and enable continuous bottom-up change by being agile and flexible to business and customer requirements. (vwh/ak)

Bild: Tim Jones. (Quelle: Accenture)

Link: Three Key Capabilities for the Next-Generation Claims Workforce

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